INFORMATION ABOUT US
Corporate name – TRAVEL SERVICES SIA
Registered office – Jurmala, Kuldīgas street 21-40 , LATVIA, LV2010
Company ID number – 55403054031
Email – [email protected]
DESCRIPTION OF THE SERVICE
TRAVEL SERVICES SIA is a travel agent duly registered in Latvia and has created an innovative, proprietary service that allows companies of all sizes to save time and money on managing business travel by using its own transportation and accommodation search system. TRAVEL SERVICES SIA’s technology solves several critical inefficiencies on the corporate travel market, which benefits both companies and their employees. The system created by TRAVEL SERVICES SIA operates as follows:
- Order processing.An order for train tickets, flight tickets and other services can be placed by the Customer over the phone, via email and via messenger. TRAVEL SERVICES SIA will forward air and train tickets electronically, whenever electronic tickets are made available by the travel service providers.
- In case of cancellation, modification or no-show, TRAVEL SERVICES SIA will refund to the Customer the corresponding booking amounts less any costs applied by the travel services’ provider for such cancellation, modification or no-show (provided that said provider expressly allows and previously reimburses such amount to TRAVEL SERVICES SIA). In this regard, TRAVEL SERVICES SIA may, at its sole discretion, refund the corresponding amount, if applicable, by wire transfer to the Customer’s bank account or by means of discounting such amount from the next invoice to be issued to the Customer.
TRAVEL SERVICES SIA will not be responsible for any damages that may result from interferences, omissions, interruptions, computer viruses, breakdowns and/or disconnections in the operational functioning of the electronic system or user´s devices due to causes beyond TRAVEL SERVICES SIA’s control, which prevent or delay the use of the services, nor for any delays or obstructions in the use caused by deficiencies or overloading of the Internet or other electronic systems, nor for the impossibility to provide the service or allow the access for causes beyond TRAVEL SERVICES SIA’s control and due to the users, third parties, failures in our partner’s and supplier’s computer systems or force majeure issues. Notwithstanding the foregoing, TRAVEL SERVICES SIA states that it has taken and will take all necessary measures, within its capabilities and the conditions of technology, to ensure that the services works properly and to avoid the existence and transmission of viruses and other harmful components to the users.
TRAVEL SERVICES SIA is only responsible for the reservation and advice on travel services (including, among others, checking availability of transport services and hotel accommodation, booking trips and the arranging of travel tickets and reservations for business travel). Once the service is booked and the reservation is completed, all terms and conditions and other contractual terms of the service providers between the respective service provider and the customer shall apply. TRAVEL SERVICES SIA will not be liable for any breach, default or deficiency during the provision of services by the provider.
Additionally, the Customer shall hold TRAVEL SERVICES SIA harmless at all times of any claim and/or any damages caused by any traveller to a third party during the travel, and shall assume all liabilities, damages and/or injuries and/or obligations derived from or caused by the breach of any terms and conditions from the service providers by any traveller.
Terms and conditions of the service providers:
OBLIGATIONS OF THE USERS
In accordance with the EU Directive on eCommerce and their local transpositions, as applicable, TRAVEL SERVICES SIA informs the Customer that the order confirmation email is the proof of its contractual relationship with TRAVEL SERVICES SIA. This document will be filed in TRAVEL SERVICES SIA records and may be accessed by the Customer at any moment, upon request.
PAYMENT TERMS & CONDITIONS
All services and bookings made shall be paid by the Customer by credit card or bank-link payment. The customer acknowledges that the bookings shall only be confirmed after the receipt by TRAVEL SERVICES SIA of the financial institution authorized to the related payment transaction.
TRAVEL SERVICES SIA reserves the right to cancel the Customer order in the event that TRAVEL SERVICES SIA can reasonably believe it is fraudulent – i.e., the payment method is not legally valid, and/or the Customer is not the legal owner of such payment method, among others. Under these circumstances, TRAVEL SERVICES SIA will attempt to contact the Customer, using the email address provided during the booking process, or through the Customer’s bank. If TRAVEL SERVICES SIA cannot contact the Customer or its bank, its order will be automatically cancelled for security reasons.
The Customer wishes to disclose certain information to TRAVEL SERVICES SIA (for the purposes of this confidentiality clause, the “Recipient”) in the context of the services to be rendered by the Recipient under the Services. The Customer considers the information it will disclose as confidential and therefore, in consideration of the Customer making available to the Recipient such information, the Recipient undertakes to the Customer in the terms set out below.
LINKS TO THIRD PARTIES’ SITES
TRAVEL SERVICES SIA does not ensure or assume any responsibility arising from the damages suffered by the access to third parties’ linked websites. TRAVEL SERVICES SIA will not be responsible for the results obtained through said linked websites or the consequences arising from the access thereof. Linked sites are provided by third parties, therefore TRAVEL SERVICES SIA does not control the legality of their content or the quality of the services offered therein.
INDEPENDENCE OF THE CLAUSES
GOVERNING LAW AND JURISDICTION
The company is governed by Latvian law. Any dispute arising, or any claim related to the content and services of this company shall be resolved by the courts of Latvia, and you expressly waive your own forum or any other that may apply to you.